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Refund Policy

Refund Policy

At Twenty4 7 Logistics, we strive to provide exceptional courier and logistics services to our customers. We understand that situations may arise where refunds are required. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting them.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • Service Delays: If your parcel is delayed beyond the agreed delivery timeframe due to issues within our control.
  • Lost Parcels: In the unlikely event that your parcel is lost during transit and cannot be recovered.
  • Service Cancellation: If you cancel your service request prior to parcel collection or dispatch.
  • Damaged Parcels: If your parcel is damaged during transit and insurance coverage applies.

Non-Refundable Cases

Refunds will not be provided in the following instances:

  • Uncontrollable Delays: Delays caused by circumstances beyond our control, such as extreme weather, customs delays, or recipient unavailability.
  • Prohibited Items: Parcels containing prohibited or restricted items as per our shipping policy.
  • Incorrect Information: Incomplete or incorrect address details provided by the sender.

Refund Process

To request a refund, follow these steps:

1) Submit a Request

Contact our customer service team:

  • Email: enquiries@twenty47logistics.com
  • Phone: 01582 818 000

Provide your tracking number and the reason for your request.

2) Attach Documentation

Include supporting documents, such as:

  • Proof of damage
  • Proof of delay
  • Receipt of payment

3) Review Process

Our team will review your request and respond within 7 business days.

4) Refund Approval

If approved, refunds will be processed to your original payment method within 5-10 business days.

Important Notes

  • Refunds are subject to verification of your claims and compliance with our terms of service.
  • For services involving third-party partners, refund claims may require additional processing time.

Contact Us

If you have questions or need assistance regarding our refund policy, please reach out to us:

  • Email: enquiries@twenty47logistics.com
  • Phone: 01582 818 000
  • Office Hours: Monday to Friday, 9:00 AM - 6:00 PM

We are committed to ensuring a seamless experience for our customers. Your satisfaction remains our top priority.

Twenty47 Logistics provides fast, reliable, and efficient courier services, ensuring timely deliveries with exceptional customer support.

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Saj Ed
1 month ago
Zara Hodges
2 months ago
We have had an excellent experience with Twenty47 Logistics. Sarah-Jayne has been absolutely amazing, and the entire team has been consistently professional and reliable. Our deliveries have always been collected and delivered on time, with POD provided promptly. Highly recommended!
Response from the owner:Thanks Zara, feedback appreciated :)
lea boxes ltd
4 months ago
Excellent service , very reliable and brilliant customer service
Response from the owner:Thank your for your business and choosing us as your delivery partner.
Roy Gilpin
5 months ago
Can't knock the service, it was pretty exceptional. We required goods to be picked up and delivered intact to a remote location the day after. This was done with distinction. 5 star
Response from the owner:Thank your for your business and choosing us as your delivery partner.
Jose miller
9 months ago
I booked a pallet delivery with Twenty47 and was really impressed. Quick service, no hassle, and everything arrived safely.
Response from the owner:Hi Jose Miller, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!"

This review keeps things simple and shows your true appreciation for the positive feedback.
richard lilley
10 months ago
Ordered Tyres from Marketplace. They said would get courier to deliver. All put on a pallet and wrapped securely. Delivered the very next day by 10am. Fantastic speed and service. The courier was so professional and called to check address too. Brilliant and I will use again! Thankyou! Richard
Response from the owner:Hi Richard Lilley, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!"

This review keeps things simple and shows your true appreciation for the positive feedback.
Jessica Agabalyan
11 months ago
Great service, very friendly and helpful!
Response from the owner:Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!
Jordan Mayes
1 year ago
Fantastic service. Really helped us out of a jam. Needed a package moving across the country same day. Courier arrived 20-mins after arranging collection and drove (pretty much!) straight there. Will use again.
Response from the owner:Hi JORDAN MAYES, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!"

This review keeps things simple and shows your true appreciation for the positive feedback.
Len Robertson
1 year ago
Twenty47 Logistics reacted very quickly to a last minute delivery request and were very accommodating when plans changed on the day of the delivery. Great work by all the team, no hesitation to use them again.
Response from the owner:Hi Len Robertson, Your kind words about our service are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us
Sandra Jones
1 year ago
Very efficient service. We ended up not sending the parcel for other reasons but Jo was so helpful - much appreciated.
Response from the owner:hi Sandra, thank you very much for your kind words we cant wait to help you again.